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user_bmj9z2
1st Topic

2 Messages

Wednesday, January 3rd, 2024 4:14 PM

Closed

Service suspended after agreed upon payment arrangement

I was Assured [edit all caps] by both a phone rep, AND an online chat agent that my services wouldn’t be interrupted but they did anyway!

Question

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Updated 

1 year ago

 • Edited

145

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XfinityJustinC

Official Employee

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1.3K Messages

1 year ago

Hello, @user_bmj9z2 thank you for reaching out over Xfinity Forums for support in regard to your payment arrangement. I wanted to help get the proper expectations set up that due card/checking account info, and account security we are unable to set up payments over Xfinity Forums. 

 

There is the great self-help option of setting up a payment arrangement if eligible through our Xfinity Chat: https://www.xfinity.com/support/articles/set-up-payment-arrangement. If a previous payment arrangment had been set up, altering that can change the eligibility of the payment arrangement. 

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user_bmj9z2

2 Messages

I already set up payment arrangements. My service was disconnected after being promised NOT to interrupt them!

1 year ago

0

XfinityJoe

Official Employee

 • 

795 Messages

@user_bmj9z2 

Please send us a DM with your full name and address to Xfinity Support.

 

To send a direct message:

Click "Sign In" if necessary

Click the "Direct Message" icon or  https://forums.xfinity.com/direct-messaging

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.

As you are typing a drop-down list appears. Select "Xfinity Support" from that list.

An "Xfinity Support" graphic replaces the "To:" line.

Type your message in the text area near the bottom of the window

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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1 year ago

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