2 Messages
Service suspended after agreed upon payment arrangement
I was Assured [edit all caps] by both a phone rep, AND an online chat agent that my services wouldn’t be interrupted but they did anyway!
2 Messages
I was Assured [edit all caps] by both a phone rep, AND an online chat agent that my services wouldn’t be interrupted but they did anyway!
XfinityJustinC
Official Employee
•
1.2K Messages
1 year ago
Hello, @user_bmj9z2 thank you for reaching out over Xfinity Forums for support in regard to your payment arrangement. I wanted to help get the proper expectations set up that due card/checking account info, and account security we are unable to set up payments over Xfinity Forums.
There is the great self-help option of setting up a payment arrangement if eligible through our Xfinity Chat: https://www.xfinity.com/support/articles/set-up-payment-arrangement. If a previous payment arrangment had been set up, altering that can change the eligibility of the payment arrangement.
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