Visitor
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8 Messages
Service still suspended but was told it would be turned on 2 hours ago
Hello,
I was advised that my system would be turned back on 2 hours ago and I still do not have any service. I cannot get any representative at all, only that the office is closed now that my service was never turned back on. Please help me
Accepted Solution
XfinityMarcus
Official Employee
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2K Messages
8 hours ago
user_uek6s7 thank you for using the Xfinity Community Forum page to reach out today. I understand that your service has been suspended, and you would like to have it restored to regain access to your services. As a consumer myself, I know how important working service is and would be happy to look into what options we have to assist you. Firstly, was the service suspended due to a temporary package change such as a seasonal plan?
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