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Friday, June 14th, 2024 12:44 PM

Service status and bankruptcy

I am past due on my account but services are still active. I may need to file bankruptcy (for other reasons), will my service remain active?  What happens with my past due balance if included in my bankruptcy?

Expert

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104.6K Messages

30 days ago

The concern is not "Community Center" help related..................... Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance. 

Official Employee

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3.9K Messages

30 days ago

Hey, user_w1hdxt! Thanks for reaching out to us on the forums! I apologize to hear of your situation and hope that goes as smoothly as possible. We can certainly have a closer look into this and see what the options are. Usually, if you are behind on payments we do provide 45-60 days to try to get caught up which is why your services are still on. Can you please click the Direct Message icon at the top right of the page, click on the pen and pad icon, enter Xfinity Support in the "To" section of the chat, and provide us with your first/last name and full address so we may further assist you?

 

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