Visitor
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1 Message
Service soft disconnected after payment arrangement
An agent helped me schedule a payment arrangement to avoid disconnect and my Internet was still disconnected. Now an agent tells me that they see the arrangement but unfortunately there's nothing they can do.
EG
Expert
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115.9K Messages
5 hours ago
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityBillie
Official Employee
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3.9K Messages
5 hours ago
@user_b2mks6 Thank you for taking the time to reach out to us here on our Xfinity Forums. I can understand how frustrating it would be to have services disconnected. I'm happy to take a look and see what's happening with your services and how our team can help. Please send us a DM to Xfinity Support with your full name and address to get started.
To send a direct message:
Click "Sign In" if necessary
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pen and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
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