Service restoration

@XfinityBradM​ see im being told different things i did that exact thing through the app and when I asked the agent and he said that there wasn't a payment arrangement set up. So he canceled those and said he set up another one and that my service should come back so im lost on wat to do and i just need till Thursday to pay the past due balance. 

@XfinityBradM​ I just need to know wat to do to actually set up an arrangement because I did those steps you told me and the agent said I didn't have one and he said he would do it and come to find out there is only one way to do it

If your account did not qualify for a payment arrangement it would state that the payment you're setting up would not restore service and is just a scheduled payment. If your account does not qualify for a payment arrangement or the installment plan options, the only way to restore service would be to pay the past-due balance. Our team would not be able to restore service but can provide you with some account details if you would please DM us your first and last name as it is list on your Xfinity ID and your full-service address. 

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