Regular Visitor
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1 Message
Service Outage
Hello,
Where can I submit my information for credit during the Texas power outage?
Thanks,
Regular Visitor
•
1 Message
Hello,
Where can I submit my information for credit during the Texas power outage?
Thanks,
XfinityBrie
Administrator
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672 Messages
5 years ago
Hey there! We hope you and your loved ones are safe--we know this was a totally unprecedented weather event. Xfinity is always prepared; https://comca.st/3s4kFo4 I'd be happy to apply a credit to the account for the downtime--could you send me a private message including your first and last name, along with the numbers associated with your service address? To send me a private message, click on "ComcastBrie," and then click send a message.
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Tsimone1
New Poster
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1 Message
5 years ago
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CCChe
Official Employee
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6.9K Messages
5 years ago
Thanks for posting to the Xfinity Forum, @Tsimone1! We appreciate you reaching out to our team for help addressing your billing concerns. Chat with you soon!
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