Shaylakenebrew's profile

Regular Visitor

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1 Message

Thursday, February 18th, 2021 2:00 PM

Closed

Service Outage

Hello,

 

Where can I submit my information for credit during the Texas power outage?

 

Thanks,

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Administrator

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672 Messages

4 years ago

Hey there! We hope you and your loved ones are safe--we know this was a totally unprecedented weather event. Xfinity is always prepared; https://comca.st/3s4kFo4  I'd be happy to apply a credit to the account for the downtime--could you send me a private message including your first and last name, along with the numbers associated with your service address? To send me a private message, click on "ComcastBrie," and then click send a message.

New Poster

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1 Message

4 years ago

Hello I am requesting credit please From February 15-17th please

Official Employee

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6.9K Messages

4 years ago

Thanks for posting to the Xfinity Forum, @Tsimone1! We appreciate you reaching out to our team for help addressing your billing concerns. Chat with you soon! 

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