Shaylakenebrew's profile

Regular Visitor

 • 

1 Message

Thu, Feb 18, 2021 2:00 PM

Service Outage

Hello,

 

Where can I submit my information for credit during the Texas power outage?

 

Thanks,

Responses

ComcastBrie

Official Employee

 • 

81 Messages

2 m ago

Hey there! We hope you and your loved ones are safe--we know this was a totally unprecedented weather event. Xfinity is always prepared; https://comca.st/3s4kFo4  I'd be happy to apply a credit to the account for the downtime--could you send me a private message including your first and last name, along with the numbers associated with your service address? To send me a private message, click on "ComcastBrie," and then click send a message.

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick

New Poster

 • 

1 Message

2 m ago

Hello I am requesting credit please From February 15-17th please
ComcastChe

Official Employee

 • 

6.1K Messages

2 m ago

Thanks for posting to the Xfinity Forum, @Tsimone1! We appreciate you reaching out to our team for help addressing your billing concerns. Chat with you soon! 

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick

New to the Community?

Start Here