mrsv1's profile

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1 Message

Mon, Nov 9, 2020 11:00 AM

service order change 10/23 to add service to a second television


I received an email on 10/23 confirming a change order to my account adding service to a second televsion for an additional 9.95 per month. The problem is I only have one television in my apartment. I never authorized or requested the change order and would like that charge removed from my current bill. I tried calling customer service to speak to a person but was unable to connect to a live agent.

I would appreciate confirmation that the charges for an additional television be removed from my account.


Thank you



Official Employee


2.5K Messages

6 m ago

Hi, mrsv1. Thank you for posting here in the community for support! So sorry to hear about the discrepancy with the service order. I can help you get everything corrected. You came to the right place for help. Please send me a PM with your first and last name, we will go from there.  


To send a private message, please click my name "ComcastMorgan" then select "Send a Message" on the right side.  

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