New Poster
•
1 Message
service order change 10/23 to add service to a second television
Hello,
I received an email on 10/23 confirming a change order to my account adding service to a second televsion for an additional 9.95 per month. The problem is I only have one television in my apartment. I never authorized or requested the change order and would like that charge removed from my current bill. I tried calling customer service to speak to a person but was unable to connect to a live agent.
I would appreciate confirmation that the charges for an additional television be removed from my account.
Thank you
Responses
ComcastMorgan
Official Employee
•
2.5K Messages
6 m ago
Hi, mrsv1. Thank you for posting here in the community for support! So sorry to hear about the discrepancy with the service order. I can help you get everything corrected. You came to the right place for help. Please send me a PM with your first and last name, we will go from there.
To send a private message, please click my name "ComcastMorgan" then select "Send a Message" on the right side.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
0
0