Visitor
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1 Message
Service not restored after payment
My account got deactivated so I paid up everything (with help) but my xfinity app still says my account is inactive. I have the receipts for both payments but it still says I have an outstanding bill but it’s for 0 dollars.
I need internet for school and it’s already been an hour, when will my account be reactivated?
XfinityAngie
Official Employee
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2.2K Messages
9 hours ago
Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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