Service not restored after paying outstanding balance

Thank you so much for stopping in for help with restoring your services. With a hold due to your balance, once a payment for the full past-due amount is posted to the account, the services should be restored automatically within 1 hour. While the payment is still in the pending status in your payment history, the balance has not been processed yet to start the restoration. Since you are making a payment for more than the past-due amount, that is great. Have you checked the payment status/history to see if it is still pending?
Some banks take longer than others to process payment requests, which can add to the expected restoration time. You can use the Xfinity app on your iOS or Android smartphone. Sign in with your account credentials. Tap the Account tab located on the bottom navigation bar. Select Bill details. Tap All Statements history to view past payments, processing confirmations, and downloadable statement PDFs.