Service not restored after paying agreed-upon past due amount

Hello,

I am writing to get immediate assistance from a supervisor. My services were suspended, and I contacted customer support to find out how to get them restored. I was explicitly told that if I paid my past-due balance, my service would be turned back on.

I made that payment. However, it has now been over 24 hours, my services are still disconnected, and Xfinity is now demanding that I pay even more money before they will honor the agreement.

I paid the exact amount I was instructed to pay to restore my connection. I need an official representative to look into my account, honor the original agreement made by your agent, and manually push through my service restoration immediately.

Thank you.