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user_58tnqt
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Sunday, November 3rd, 2024 6:41 PM

Service is horrible

The service is horrible. My Wi-Fi goes on and off sometimes and when I make a payment my internet gets cut off a couple days later. Then the Wi-Fi bill is high for no apparent reason and they put unnecessary charges on your bill. Worse Wi-Fi service I’ve ever experienced. Wouldn’t recommend to anybody. 

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19 days ago

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XfinityAmandaB

Official Employee

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1.6K Messages

19 days ago

 

user_58tnqt Thanks so much for taking a moment out of your day to leave a post on our community forum. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into your billing and service concerns for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.

 

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