1 Message
Service interrupted
My bill was late so my service was disconnected I called finally got through to an agent and made a payment arrangement and my service was restored it's been less than 24 hours and it's been interrupted again what can I do
XfinityThomasC
Official Employee
•
2K Messages
4 months ago
Hello, @user_mk2yr
Could you please send our team a direct message with your full name and full address? To send a direct message:
1. In the top right corner, you'll see a little chat icon near the bell icon. Click the direct message icon
2. Click the "New message" (pencil and paper) icon
3. In the 'To' line, type "Xfinity Support" there. A drop-down list appears. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line)
4. Type your message in the text area near the bottom of the window
5. Press Enter to send it. An official employee, such as myself or whoever is first available, will respond. Thanks!
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