Skip to main content

    Support

    Offers

U
user_3ba0d5
1st Topic

Visitor

 • 

2 Messages

Monday, July 17th, 2023 2:52 PM

Closed

Service interrupted after payment arrangements made

On several occasions it’s happened  and that’s unfair I have a household with a special needs brother and rely on my services to keep him entertained or make sure he doesn’t slip out of the house while we are asleep cause he triggers the alarm .

Question

 • 

Updated 

2 years ago

 • Edited

89

1

0

XfinityThomasB

Official Employee

 • 

2.1K Messages

2 years ago

Hello @user_3ba0d5. Appreciate you reaching out! I work from home and understand the crucial need to constant connectivity. A big thing to keep in my regarding payment arrangements would be that when your new billing generates. It sounds like during the time frame of your arrangement your new bill generated which changed your past due owed balance. If that happens the signal disconnection is crucial, this will alert you that something has changed with your balance. We always want to make sure you are connected, but also to ensure the balance does not become too large to manage. Thank you. 

2

0

user_3ba0d5

Visitor

 • 

2 Messages

@XfinityThomasB​ 

That makes no sense if the payment arrangement it’s on auto pay . Who can check for me to make sure I wasn’t charged both those times for reconnecting services ?

2 years ago

0

XfinityAdrienne

Official Employee

 • 

1.3K Messages

Hey there, @user_3ba0d5! We can certainly explore those charges with you directly, we would just need you to send us a DM to ensure your information is secured. 

 

Will you please send our team a direct message with your full name and full address?
~~~~
To send a "Direct Message" message:
• Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

forum icon

New to the Community?

Start Here