Service fee

Hello, 

I am contacting you to proactively dispute a $100 service fee that is pending on my account from a recent technician visit. 

I attempted a self-installation and verified my equipment using two separate coaxial cables, but could not get a connection. A technician came to my home, spent less than two minutes on-site, and simply tightened a loose existing cable connection. No wiring was replaced, no new wall jacks were installed, and no new equipment was configured. 

Because this was a minor two-minute line adjustment requiring zero parts or labor, a $100 professional installation charge seems unfair . I am requesting that a customer courtesy credit be applied to my pending statement to waive this fee before my next billing cycle prints. Thank you.