1 Message
Service Fee
After trying online troubleshooting and no resolution, it was indicated a technician would need to visit the location.
No one indicated there would have been an additional fee for the technician to visit. It would have been cheaper to switch providers than to pay this additional $100 and customer service agents are very unhelpful reading from a script and not listening. This is a very bad business practice. Won’t have this customer for much longer.
XfinityAngie
Official Employee
•
1.8K Messages
3 months ago
Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
0
0