Visitor
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1 Message
Service Fee
I recently underwent some home renovations and decided to cancel my service in the interim. I had the idea that I would reactivate my service once the renovations were complete.
Since the renovations did not take as long as expected, I had reactivated my service within 2 weeks of cancelling it. I was also under the impression that I was able to use the same equipment that I had been using prior to my initial cancelation.
However, when I had attempted to reactivate my account, the internet wasn't working. After a lengthy phone call to a rep, I was convinced to have a tech come out to my house to assess the situation.
What I had figured out on my own the following day after reactivating my account, was that my gateway router/modem was out of date and that I needed to swap it out for a newer one.
Mind you, I had done all this BEFORE the tech even came out to my house. I had called Comcast back up soon after getting my new router set up and cancelled my service appointment as it was obviously no longer needed.
The $100 service charge on my account though did NOT go away as I thought it would.
Why? Why am I still being charged for a tech even though I have cancelled my appointment?
EG
Expert
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110.6K Messages
2 years ago
Moved here where it belongs.
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XfinityJohnG
Official Employee
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1.8K Messages
2 years ago
Thank you very much for reaching out to us here @Eisenshmidt. If that appointment was cancelled the service charge should have also been removed automatically as well. I will be happy to take a look at that and remove that charge for you. Could you send me a direct message with the full name and completev address for your service?
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