Frequent Visitor
•
17 Messages
Service Downgrade & Billing Help Needed
Was being helped by ComcastMichael.
As many of us during these trying times, life got in the way & I was unable to message him back for quite some time.
Opened that previous chat to pick up where we left off & tried sending him a message, but it seemed like the message I sent to him disappeared.
Was not attempting to bypass any forum rules, but sincerely in serious need of trying to address my original issue again.
I am unable to access any of my previous forum postings, so I could include a link for proof he had reached out to me.
Perhaps the forum changes are the reason I can't find my previous postings ?.
At any rate, I am still in need of some assistance with my account.
Thank you.
Responses
ComcastLysa
Official Employee
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101 Messages
1 m ago
Hi @Customer2011
Thank you so much for reaching out to us through Forums! I hate to hear you've been having issues getting everything resolved and I can assure you that I am here to help!
We have made some changes on how we can be reached. I will leave directions below on how to initiate a Peer to Peer conversation! I look forward to working with you soon.
• Click "Sign In" if necessary
• Click the "Peer to peer chat" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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