Customer2011's profile

Frequent Visitor


17 Messages

Fri, May 14, 2021 3:59 AM

Service Downgrade & Billing Help Needed

Was being helped by ComcastMichael.

As many of us during these trying times, life got in the way & I was unable to message him back for quite some time.

Opened that previous chat to pick up where we left off & tried sending him a message, but it seemed like the message I sent to him disappeared.

Was not attempting to bypass any forum rules, but sincerely in serious need of trying to address my original issue again.

I am unable to access any of my previous forum postings, so I could include a link for proof he had reached out to me.

Perhaps the forum changes are the reason I can't find my previous postings ?.

At any rate, I am still in need of some assistance with my account.

Thank you.


Official Employee


101 Messages

1 m ago

Hi @Customer2011

Thank you so much for reaching out to us through Forums! I hate to hear you've been having issues getting everything resolved and I can assure you that I am here to help! 

We have made some changes on how we can be reached. I will leave directions below on how to initiate a Peer to Peer conversation! I look forward to working with you soon.

• Click "Sign In" if necessary

• Click the "Peer to peer chat" icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message



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