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user_bqin73
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1st Reply

14 Messages

Thursday, September 12th, 2024 7:03 PM

Service Disruption

Hello!

I have been trying to reach a live agent to receive credit for a significant service disruption I experienced today as I was trying to work from home.

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2 months ago

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XfinityThomasB

Official Employee

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1.5K Messages

2 months ago

Hello user_bqin73, Here is the link to submit the credit request! We make the whole process very streamlined now, you can bookmark that page to use if you ever have issues in the future. I am a big fan how smooth that works these days. 

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user_bqin73

14 Messages

I would rather message and speak with an actual employee rather than an automated system

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2 months ago

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user_bqin73

14 Messages

Get me in touch with an actual employee to get this resolved. I am not using the automated system

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2 months ago

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XfinityThomasB

Official Employee

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1.5K Messages

You bet! Happy to help user_bqin73, we can easily do that for you on our end. 

Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.

To send a Direct message:
Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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2 months ago

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user_bqin73

14 Messages

I have already messaged Xfinity Support but have heard nothing and I sent an original message around 20 minutes ago

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2 months ago

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user_bqin73

14 Messages

Stop giving me the run around and help me with my request please 

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2 months ago

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EG

Expert

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107.1K Messages

2 months ago


Concern moved here to the Billing help section.

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user_bqin73

14 Messages

2 months ago

No one is helping me. The agent is refusing to respond and I am not satisfied with their solution. 

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