Visitor
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1 Message
Service Disconnection
I seem to be one of the many, though, despite requesting several times in several ways, to still accrue a bill over time. Many times I reached iut to disconnect service, yet they still try to bill me. Will undoubtedly never use them as a provider ever again..
XfinityRay
Official Employee
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4.1K Messages
7 days ago
Hi there, @user_dug2dl! Thanks for taking the time out of your day to reach out for further assistance. We are glad to look into this and ensure your account is closed and the billing is correct. Once the account closes, the final statement comes by USPS mail a few weeks later. That will show the billing corrections dating back to when you closed the account. If you have equipment that has not been returned you will be billed for that after the account is closed and we notified you that it needs to be returned.
Let's take a look at this together. Please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
1. Click "Sign In" if necessary.
2. Click the "Direct Messaging" icon.
3. Click the "Start new conversation" (pencil and paper) icon.
4. In the "To:" line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. An "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.
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