1 Message
Service Disconnect
I chatted last week and asked for a 3 day extension on my payment date which was granted (chat history is viewable to verify this). You cut my service off anyways. I cannot get a human on the phone - all the system does is prompt me to make a payment which obviously I can't do for another two days. Yes, I get it... my whole $91 past due amount is going to bankrupt the company... stupid.
It is insane how pathetic your customer service is. Absolutely unacceptable. Customer service reps lack job training & skills to follow through on the most basic functions like extending out a due date in the system to ensure service is not interrupted.
EG
Expert
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107.1K Messages
3 months ago
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityPaula
Official Employee
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1.2K Messages
3 months ago
@user_kel1ix Hi there! Thank you so much for reaching out to us on our Xfinity Forums. I'm sorry to read of the experience you had with our chat team and customer support. I know it's crucial to have a connection and when promised no interruptions for a payment arrangement, that is exactly what should happen. We have all been in a position where we just need a couple more days!
Please allow me to help out and work to restore the account and correct the arrangement date. Send us a direct message with your name and service address. From there we will verify the account and work to restore the service as well as follow up to make sure there are no additional interruptions.
To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a live chat.
Click "Sign In" if necessary
Click the "direct messaging" icon or https://comca.st/3J0ir1l
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
@EG Thanks for bringing our customer to the right area for support and help!
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EG
Expert
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107.1K Messages
3 months ago
YW @XfinityPaula !
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