1 Message
Service cut off with payment arrangement
I had a payment arrangement in place yesterday. I paid 150. And now my service is cutt off again. With a higher amount due then yesterday. This is ridiculous. I’ve been asking since June to lower my plan to only internet. And it’s never changed! Now I’m being charged large amounts and it’s not fair either.
XfinityAdrienne
Official Employee
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830 Messages
12 days ago
Hey there, Karenm81! Thank you so much for taking the time to reach out to us on the Xfinity Forums. lease remember that sending unsolicited direct messages to an Official Employee of the Xfinity Help & Support Forums is a violation of Forum Guidelines. In the future we ask that you please find the most appropriate public board for your question type and post it there. If needed, we may invite you to send us a Direct Message.
We can certainly take a look into your account with you, and share details regarding the billing. We have received your DM and will continue to work with you there.
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