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user_dr0xn6
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2 Messages

Monday, March 18th, 2024 3:28 AM

Closed

Service Charge

I've been charged a $100 service fee for a technician coming to my home when the issue was faulty equipment given to me by the xfinity store. Once the technician replaced the wire my internet started to work again. This is the second time a technician has come out for faulty equipment; the first time was due to a modem that wasn't working. Same thing happened, they replaced it with a new one and it started working instantly. I did not get charged for this first visit (as I shouldn't considering this was faulty equipment and not my problem) but did get charged for the second even though it was the same thing. Please let me know how I can get this charge removed.

Question

 • 

Updated 

1 year ago

 • Edited

47

1

XfinityThomasC

Official Employee

 • 

2.5K Messages

1 year ago

Hello, @user_dr0xn6Could you please send our team a direct message with your full name and full address? To send a direct message: 

  1. In the top right corner, you'll see a little chat icon near the bell icon. Click the direct message icon 
  2. Click the "New message" (pencil and paper) icon
  3. In the 'To' line, type "Comcast Business" there. A drop-down list appears. Select "Comcast Business" from that list (an "Comcast Business" graphic replaces the "To:" line)
  4. Type your message in the text area near the bottom of the window
  5. Press Enter to send it. An official employee, such as myself or whoever is first available, will respond. Thanks!

2

0

user_dr0xn6

2 Messages

@XfinityThomasC​ 

I do not see a comcast business account in the list. The list is very long.

1 year ago

0

XfinityThomasC

Official Employee

 • 

2.5K Messages

My apologies @user_dr0xn6 here are the proper instructions. Please send our team a direct message with your full name and full address. To send a direct message: 

  1. In the top right corner, you'll see a little chat icon near the bell icon. Click the direct message icon 
  2. Click the "New message" (pencil and paper) icon
  3. In the 'To' line, type "Xfinity Support" there. A drop-down list appears. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line)
  4. Type your message in the text area near the bottom of the window
  5. Press Enter to send it. An official employee, such as myself or whoever is first available, will respond. Thanks!
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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1 year ago

0

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