wyec's profile

New Poster

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1 Message

Sun, Oct 18, 2020 11:00 AM

Service change but old plan billing still shows.

I recently changed my plan a week ago from $84.95/mo to the Extreme Pro+ for $60/mo, but the new plan is still not showing.  When I click "Change Plan" it says "Looks like you already have an order in the works". 

Responses

ComcastMartin

Official Employee

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2.4K Messages

7 m ago

@wyec,

 

I can take a look into the order and your account to see what is going on. We would love to help you here on the forums. Can you please private message me your full name? Thank you for posting to our forums. 
To send a private message, please click my name "ComcastMartin" then select "Send a Message" on the right side.

I am an Official Comcast Employee.
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