Service Cancelled

I cancelled my service this morning due to my new apartment complex having a different provider.

The rep on the phone told me I should expect an email 10 minutes after our call verifying the cancellation. I haven't received anything, nor do I see any indication in my plan details/account that would state my plan had been cancelled.

Can someone help me verify?

Responses

XfinityWilliam

Official Employee

•

1.2K Messages

23 hours ago

user_y7bv3q Hi there. An email can take up to 48 hours to send to you. We can take a second look at your account to confirm it has been cancelled.

Will you please send our team a direct message with your full name and full address?
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To send a "Direct Message" message:
• Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

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Billing

user_y7bv3q

Service Cancelled

XfinityWilliam

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