Service Cancelled Without Authorization
Hi, my internet suddenly cut off, and despite my bill being current, and even paid weeks ahead of my next due date, I am getting a notification that my service is not active. I found an email mentioning a cancellation request being received, even though I did not request to cancel my service, and I still had a bill generated ten days later for service for the upcoming month. I am the only user on my account and I did not request to cancel my service. How do I fix this?