1 Message

Sun, Aug 1, 2021 10:44 AM

Service Cancelled Without Authorization

Hi, my internet suddenly cut off, and despite my bill being current, and even paid weeks ahead of my next due date, I am getting a notification that my service is not active. I found an email mentioning a cancellation request being received, even though I did not request to cancel my service, and I still had a bill generated ten days later for service for the upcoming month. I am the only user on my account and I did not request to cancel my service. How do I fix this?


Official Employee


159 Messages

2 m ago

Hi @user_dc1275

I can most definitely understand where the concern is coming from. Visiting our Forums page was the best option, and I am more than happy to review your account and be sure we can get this resolved ASAP. 

Please send me a peer to peer message with your first/last name, and the full service address in question so that I can review our options. 

• Click "Sign In" if necessary
 • Click the "Peer to peer chat" icon (upper right corner of this page)
 • Click the "New message" (pencil and paper) icon
 • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
 • Type your message in the text area near the bottom of the window
 • Press Enter to send your message


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