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user_f3byrb
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2 Messages

11/03/2026 12:42 PM

Service Cancellation

I called to cancel my services back in July as I was moving out of the country indefinitely. I have checked now and to my surprise only the Internet service was cancelled and I was still getting charges for the mobile plan. When I called I was very clear about the fact that I would not be in the US after the end of that month and wanted to stop all the services I had, so I need these charges reversed.

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3 hours ago

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user_f3byrb

Visitor

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2 Messages

3 hours ago

To be clear, because I am no longer in the country, I am unable to call customer support.

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XfinitySara

Official Employee

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3K Messages

3 hours ago

Thank you for reaching out with this request, @user_f3byrb. Sorry to hear about the trouble you've run into with an active mobile account! Our team should be able to get this submitted on your behalf, and I appreciate you creating a public post to get started. Could you please send our team a direct message to continue?

 

How to send us a direct message:  

  1. Click "Sign In" if necessary.  
  2. Click the "Direct Messaging" icon.  
  3. Click the "Start new conversation" (pencil and paper) icon.  
  4. In the "To:" line, type "Xfinity Support".  
  5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list. 
  6. An "Xfinity Support" graphic will replace the "To:" line.  
  7. Type your message in the text area near the bottom of the window.  
  8. Press Enter to send it.  

To expedite your request, we ask that you please include your name and the service address alongside a detailed summary of your request/question. Thank you!  

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