Visitor
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1 Message
Service cancelation scam?
This is the 4th time I am reaching out. I have been verbally told by the same woman from the call center that my services are canceled successfully, and I will promptly receive a refund 3 times already. Nobody from support cares unless they can talk you into buying something. The last time I went into a physical location for help with correcting my account they left me without service for a month that I still had to pay for. Can someone please help me stop getting billed?
XfinityJoe
Official Employee
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795 Messages
2 days ago
Hello @user_jzfmh1 I apologize for the frustration. We would be happy to review your account with you and answer any questions.
Please send us a DM with your full name and address to Xfinity Support.
To send a direct message:
Click "Sign In" if necessary
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
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