Sequium Asset Solutions, LLC

I talked to Lin G. awhile back about the matter with Sequium Asset Solutions, LLC sending me emails saying that I owe $416.58 for an unpaid balance to Comcast. She clearly seen that it was not the case and the whole problem was brought on by you guys and not me.

I thought I would have heard something by now, but I just received another email from Sequium Asset Solutions, LLC yesterday, so apparently nothing has been resolved yet.

I checked my credit report and so far they haven't dinged it yet, but I'm starting to loose faith in XFinity to get this resolved for good as this whole thing has been going on since October of last year.

I have spent hours on hold with customer service chat and phone people who have repeatedly told me just to ignore it, that I don't have anything to worry about.

Lin G. is the first person to elevate this with a Case # ECM0020666713 and even sounded like she knew waht she was doing.

Please contact me as soon as possible because I have no way of knowing whether anyone is taking care of this.

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XfinityAmira

Official Employee

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4.8K Messages

17 days ago

Hi user_umju1h! Thanks for taking the time to visit our Xfinity Forum. We appreciate you being a customer with us, and my team is here to support you. We certainly want to assist you with getting this all sorted out. Please send us a Direct Message. Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message icon” (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the To line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

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user_umju1h

5 Messages

@XfinityAmira I direct messaged you, but the person helping me was unable to figure out anything because they had limited access. So I said thanks for nothing. I ended up calling and after being transferred around and a half hour or so, someone was finally able to tell me that a credit had been issued to my old account and I don't have to worry about the collections agency any longer. I still don't trust the information given because I was supposed to have been notified when the case was settled. My faith in Xfinity isn't the greatest right now. I should have been compensated somehow for all my hours on the phone and hours on chat trying to get this resolved. I guess no one thought of doing that.

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10 days ago

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XfinityGabriel

Official Employee

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3.2K Messages

user_umju1h,

Thank you for sharing the update. I can certainly understand the inconvenience caused by how much time and effort this took, and why your trust in us would be shaken. While I’m glad you were able to confirm that the credit was issued and the collections concern has been cleared, you’re absolutely right, you shouldn’t have had to chase answers or be left without notification. I’m also sorry the support you received earlier didn’t have the access needed to help you fully. Your feedback is important and will be shared, as experiences like this highlight where the process needs to improve. If you’d like, we can double‑check that everything is fully resolved on the account. How does this sound? We appreciate you for your time and for letting us know what this was like for you.

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10 days ago

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user_umju1h

Sequium Asset Solutions, LLC

XfinityAmira

user_umju1h

XfinityGabriel

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