3 Messages
Sent unpaid bill to COLLECTION agency in less than 2 months after cancellation request, without contacting a client first
I closed the internet service on Jul 28th 2023 and returned all the equipment. Before the cancellation I regularly received the bills to on my email and paid them on time.
Since Jul 28th I received 0 (ZERO!!) emails or phone calls or messages that I have un unpaid bill. The company made no effort at all to contact me, instead it just waited long enough to send the bill to a collection agency. Today I get a mail from Credit Collection Services that I have a debt to COMCAST. As soon as I get to know the existence of the bill I paid it in full.
The company knows at least 3 (!!) methods to reach me (email, phone number, my address), instead it chooses to do the most unproductive and hurtful thing for a client for 37$ dollars ???
What a customer service was that?? I am furious.
My account number is: 8155 10 052 6952175
XfinityRichard
Official Employee
•
1.2K Messages
11 months ago
Hi there, @user_8a7exx ! Thank you so much for reaching your Digital Care team. Thank you for your patience while you waited to connect with me. Oh no I'm I truly understand your billing concerns, and how frustrating this experience has been for you. Please be assured you reached the right person to assist you. Can you please DM me your first and last name along with your full service address so that I can assist you further?
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