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user_nfrie8
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Visitor

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1 Message

Monday, February 9th, 2026 2:22 AM

Sent to collections…Account is still open?

Hello,

In July 2025 I have moved and had my services moved to my new location. Due to unexpected expenses I called Xfinity to set up a payment plan. I was told by a representative that I was able to upgrade my internet services to update my billing….

Fast forward to 2026 and Comcast unknowingly sent a bill to collections. I am still using services with Xfinity. I will be seeking legal advice because this is fraudulent activity. How can you have customer representatives falsely set up payment arrangements and promotions and turn around and do something as fraudulent as this?  You all have already got a few class action lawsuits against you. 

Question

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Updated 

7 hours ago

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XfinityAlyssaA

Official Employee

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2.4K Messages

7 hours ago

Good evening @user_nfrie8, and thank you for reaching out on our Community Forums with your collections notice concerns, we appreciate you bringing this to our attention. We're happy to investigate your concerns further and help get this sorted out. Can you please send us a Direct Message with your name and the service address on the account? 

To send a "Direct Message" ("Private") message:

Click "Sign In" if necessary

  • Click the "Direct Message chat" icon
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
  • Type your message in the text area near the bottom of the window
  • Press Enter to send it

 

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