Visitor
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1 Message
Sent to collections
I keep receiving calls and texts from an eastern account services, I have been also getting emails for months about my service being disconnected due to a late payment but I have never paid my wifi bill late, I have called multiple times and no one seems to know what is going on.
XfinityAlfonso
Official Employee
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2.3K Messages
2 days ago
Hello user_1mfqd8 thank you so much for taking the time to reach us here via our Xfinity Forums! Facing down collections calls is stressful under any circumstance, and we'd love to help as much as possible.
Please send a direct message by clicking the chat icon in the upper right corner of the page, clicking on the pen and paper icon, and then entering “Xfinity Support” in the “To” section. Please include your name and address, and we can get started anytime.
You can also use our direct messaging link here once signed in: https://forums.xfinity.com/direct-messaging
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