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Tuesday, December 13th, 2022 6:18 PM

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Sent to collections after cancelling

Please help!!! I cancelled services in July. Paid my bill I’m full and turned in equipment. Then I started getting calls on “my account” with an amount due. Spoke to a Comcast rep in October. He verified that my account was indeed marked for cancellation on 7/15, I was paid in full and they showed receipt of my equipment. He said everything would be removed. Now 12/1 I get a letter from a collections agency stating we’ve been sent to collections by Comcast. They said it would take 32 DAYS for a response from Comcast!!!! Meanwhile we’re trying to refinance our home!! Every time I call Comcast now it automatically transfers me to the collections company. Can I PLEASE get a direct number so I can get this cleared up NOW!!!

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Updated 

2 years ago

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CCDevinC

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473 Messages

2 years ago

Hey there! This is certainly not the experience we want for our valued members! I understand the importance of buying a house and how something like this can impact it. 

 

Could you please send our team a direct message with your full name and full address?

To send a "Direct Message" message:

  • Click "Sign In" if necessary
  • Click the "Direct Messaging" icon at the top of the page (looks like a text bubble)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
  • Type your message in the text area near the bottom of the window
  • Press Enter to send it

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