Sent a debt collection notice from Valor

I have no outstanding debts with comcast. Your company falsely charged me and when I contested it you have now given me a credit for that amount and now I have been sent to collections by you? What is wrong with your company. I have had one issue after another with your incompetence.

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user_90rrlr

Visitor

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6 Messages

3 months ago

Looks like it is in the amount of about 375 dollars. I do not have an outstanding balance for that amount to you guys. Remove this immediately or I will pursue further action.

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user_90rrlr

Visitor

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6 Messages

I was sent to collections of mistakes made by this company. That I had previous reached out and had conversations with support and billing about and was told had been handled. It had been not. We will see if after this last communication it has been finally taken care of. 5th times the charm I guess.

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3 months ago

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XfinityEva

Official Employee

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1.9K Messages

3 months ago

Thank you for taking the time to reach out through Xfinity Forums with this concern. I am sorry to hear that this has been your experience and would be happy to help resolve this for you. May I please ask that you send us a direct message with your full name and service address to get started?

To send a direct message:

Make sure you are signed in here in the Xfinity Forum. Click "Sign In" if necessary
Click the "Direct Message" icon (square chat icon in the upper right corner of your screen next to the bell icon)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it

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Billing

user_90rrlr

Sent a debt collection notice from Valor

user_90rrlr

user_90rrlr

XfinityEva

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