U

Visitor

 • 

5 Messages

Monday, June 2nd, 2025 3:40 PM

Sent a debt collection notice from Valor

I have no outstanding debts with comcast. Your company falsely charged me and when I contested it you have now given me a credit for that amount and now I have been sent to collections by you? What is wrong with your company. I have had one issue after another with your incompetence. 

Visitor

 • 

5 Messages

4 days ago

Looks like it is in the amount of about 375 dollars. I do not have an outstanding balance for that amount to you guys. Remove this immediately or I will pursue further action. 

Official Employee

 • 

1.7K Messages

4 days ago

Thank you for taking the time to reach out through Xfinity Forums with this concern. I am sorry to hear that this has been your experience and would be happy to help resolve this for you. May I please ask that you send us a direct message with your full name and service address to get started? 

 

To send a direct message: 

 

  • Make sure you are signed in here in the Xfinity Forum. Click "Sign In" if necessary
  • Click the "Direct Message" icon (square chat icon in the upper right corner of your screen next to the bell icon)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
  • Type your message in the text area near the bottom of the window
  • Press Enter to send it
forum icon

New to the Community?

Start Here