Sent a collection that I am unaware of

I ended Xfinity service at the end of May 2026 and kept getting texts saying I owed equipment back and will be charged even though I already returned it. I called Xfinity multiple times to address these text messages and 3+ employees told me to ignore the message and I wouldn't owe any money.

This morning, I woke up to this text from Xfinity Support:

"Your Xfinity account has been placed for collection with Sequium Asset Solutions, LLC, a collection agency. Sequium Asset Solutions, LLC will contact you to resolve your outstanding balance. Make a payment at ... "

This is unacceptable so please help support on this.

Responses

Oldest First

Selected Oldest First

XfinityTommy

Official Employee

•

3K Messages

27 days ago

user_t2he0v Was the final bill cleared up? The returned equipment charges are non-applicable if everything was returned, but there is still traditionally a final statement that gets sent out after about 30 days.

2

0

U

user_t2he0v

Visitor

•

2 Messages

Thank you for the prompt reply

According to the multiple times I called, I was told it would clear up and to ignore the messages. I never received a final statement in the mail.

Like

Reply

27 days ago

0

XfinityTommy

Official Employee

•

3K Messages

user_t2he0v Hmm, we can take a look here from our end. I am thinking that there might be a bit of a balance remaining. Let's check it out. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.

To send a Direct message:
Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "Start New Conversation" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer. tick

Like

Reply

27 days ago

Billing

user_t2he0v

Sent a collection that I am unaware of

XfinityTommy

user_t2he0v

XfinityTommy

New to the Community?