Visitor
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2 Messages
Sent a collection that I am unaware of
I ended Xfinity service at the end of May 2026 and kept getting texts saying I owed equipment back and will be charged even though I already returned it. I called Xfinity multiple times to address these text messages and 3+ employees told me to ignore the message and I wouldn't owe any money.
This morning, I woke up to this text from Xfinity Support:
"Your Xfinity account has been placed for collection with Sequium Asset Solutions, LLC, a collection agency. Sequium Asset Solutions, LLC will contact you to resolve your outstanding balance. Make a payment at ... "
This is unacceptable so please help support on this.
XfinityTommy
Official Employee
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3.2K Messages
3 months ago
user_t2he0v Was the final bill cleared up? The returned equipment charges are non-applicable if everything was returned, but there is still traditionally a final statement that gets sent out after about 30 days.
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user_h1hwxu
Visitor
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1 Message
3 hours ago
I am having the same problem except we have an active xfinity account and I woke up to the same collection agency hitting both mines and my husband credit where the points dropped. Went to xfinity store for 2 hours earlier and they showed $0 balance and equipment was returned but the backend never caught to the billing ledger so I had asked them to recall the debt and I file a dispute and complaint as well. As I am googling this, its a common thread with Comcast and collection agency. What i don't get it is I did owe the balance why am I able to have an open active and current account. So, definitely a glitch. I hope anyone going through it can get it taken care of. I'm just waiting for the dispute to drop so our credit can go back.
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