Visitor
•
3 Messages
Sensitive Information
Hey there, everyone, yesterday I was on the phone talking to a (Customer Service) person from India and I was wanting to know why my bill went up $20 and I guess they said that I was using a promo recently that had expired and then I’m eligible for more promo and since I’m a gold member possibly additional promo to lower about $15. When asking about an additional line, I guess I overlooked that he mentioned that and what not but then he asked that I enter my birthdate, Social Security number, and give him my IMEI two number in the settings of the general area from my phone. Mind you I called 1800Xfinity for this (Customer Service). I think they need to remove this as way of proving your identity because this is very dangerous and who’s ever over there in India could sell your information.
XfinityMatthew
Official Employee
•
2K Messages
4 hours ago
Hello @user_1fa2p4 Thanks for reaching out to us. When adding a mobile line the social and birthdate are required for fraud protection to make sure the name on the account matches that information. In some cases with brand-new phones that cost upwards of $1500+ we want to make sure we are limiting fraud as much as possible as mobile fraud is one of the largest amount of fraud in this country. If you are ever not comfortable giving that information over the phone we would encourage you to visit one of our local stores where you could provide it in person.
4
0