Sensitive Information

@XfinityMatthew​ maybe he thought I was adding a mobile line. I just Wanted to lower the bill… But still, do you need the IMEI2 number? I did not feel comfortable and hung up the phone and he tried calling back twice and then there was another person I called, which sounded like they were using a voice changer. I’d feel comfortable talking to somebody here in the country. What number can I call?

@Tron1982 it is a possibility that an additional mobile line was being discussed. It's hard to say not having access to your conversation. The calls are routed and will not place you with a specific American phone agent. It will toggle to the first available person. My team and I respond in English and can assist with all account concerns. Let me know what additional concerns you have, and I would be happy to help. By the way did the agent resolve your main concern about the increased bill? 

OK thank you for clarifying, because I was really anxious and nervous after I hung up on that call. this is the first time I’ve encountered a rep asking for this information. maybe it was a miscommunication. I thought I was trying to add a line or something when he discussed one. I’ll call (Customer Service) again about lowering the bill and just bluntly say I wanna lower the bill and that’s it without any new plans or what not. I almost froze all my credit lines and reported it. I will say after I called the second customer service rep. The Wi-Fi went out for 30 seconds and I couldn’t find our Wi-Fi and the Wi-Fi settings. we do live in an apartment building that uses Xfinity, but that was the first I experienced of that. Thank you again.

@Tron1982 I understand how you feel. These days you really have to be cautious online. My team and I are happy to help discuss lowering your residential services. 

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For Xfinity Mobile we've introduced two new monthly plans: Mobile Select and Mobile Plus. Mobile Select offers unlimited talk, text, and data in the US and 215+ international destinations for $30/month, with features like WiFi PowerBoost and access to 20+ million WiFi hotspots. Mobile Plus, priced at $45/month, includes all Mobile Select features plus 4K video streaming, lifetime device protection with Xfinity Mobile Care Plus, and annual phone upgrades. Both plans are available to Xfinity Internet members, with a free Mobile Select line for the first year for new customers.

For more details see:

• https://www.xfinity.com/hub/mobile/xfinity-mobile-plans
• https://www.xfinity.com/learn/mobile