2 Messages
Seeking best current internet plan
Hi, had a year-long promo for internet only, which recently expired. Currently available options I can self-select on xfinity.com are to keep the same speed for $20/month more, slightly faster for $10/month more, or horribly slow. What's the best way to reach Customer Retention to see if any other choices are possible in my situation?
user_gmofmo
2 Messages
4 months ago
Just following up to say Direct Messaging via this site worked great, and Customer Support were super helpful finding the best plan for our needs & budget. Much appreciated! I read others' posts in this forum, and contacted them by following this:
To send a "direct message" / "private message" message to Xfinity Support:
• Click "Sign In" if necessary
• Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
• Click the "New message" (pencil and paper) icon
• The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
• As you are typing a drop-down list appears. Select "Xfinity Support" from that list
• An "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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