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Thursday, July 27th, 2023 5:45 AM

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Seeing unexpected "LMTD BASIC CONVERTER" charge

Since May 2022, I've been seeing an unexpected additional charge called "LMTD BASIC CONVERTER" on my bill. I've repeatedly chatted with Xfinity customer service about this matter. Each time they mentioned that this was an error and would be removed from my bills. And yet each time, I see it back on my bill the next month. As a result, I've been overcharged $7.35 for several months now. Can you please finally resolve this issue by removing this mistaken charge permanently and reimbursing me for the extra charges?

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1 year ago

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ccRuben

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1 year ago

I am happy to take a look into this for you. Please send us a direct message to get started. Thank you! 

 

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