1 Message
Seeing two charges on my account..just signed up for Xfinity and don't know what these are.
Seeing charges that say:
Connect More $79
NOW TV $20
I did not approve these or ask to be signed up for these, I literally just want internet. Really frustrating to see random things on my bill and not making me a fan of Xfinity.
XfinityAlfonso
Official Employee
•
2K Messages
1 year ago
Hello user_42m9lg we're sorry to hear about your concerns and frustrations with your first billing statement, but we're happy to assist. Looking at what you've posted, these are two itemized charges for services:
ConnectMore is your internet speed and service and is for up to 300 Megabytes per Second(Mbps) of download and up to 20 Mbps upload speed.
NOW TV is an excellent, affordable live and On Demand streaming TV option available on your Xumo Stream Box from Xfinity, Xfinity Flex streaming TV Box, Apple or Android mobile device, FireTV, Chromecast, and Apple AirPlay. NOW TV also includes Peacock Premium at no extra cost.
If you feel that there are service that were added or that you don't want anymore, you can reach us anytime by calling1-800-XFINITY(934-6489)
Understand Your Bill
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