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user_inp7wh
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Visitor

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1 Message

Saturday, August 15th, 2026 2:56 AM

Seeing bill after cancellation over call

I called xfinity a week ago to cancel my services after current billing cycle (one already paid for) ends. This cycle ends August 18, per my understanding. This call was 20 minutes long. Already annoying but accepted the time cost. I did not get any written confirmation for my cancellation. I just got a notification today that my next bill is due by September 4. This is an incredibly frustrating experience. Any advice to cancel for once and all without another 20 minute call? No, I don’t want to hear the retention promotions again….

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4 hours ago

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XfinityAbel

Official Employee

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481 Messages

4 hours ago

@user_inp7wh, thanks for taking the time to post on our Xfinity Community Forums page. Typically, if you cancel your service for a future date that does not stop statements from generating like they usually do. Once the service is disconnected a final bill will generate showing the final bill for a prorated amount. If you'd like we can go over the specifics for your account, please send a direct message including your full name and service address, and we can get started anytime.

 

How to Send Us a Direct Message:

 

  1. Click "Sign In" if necessary.
  2. Click the "Direct Messaging" icon or visit Xfinity Direct Messaging.
  3. Click the "New message" (pencil and paper) icon.
  4. In the "To:" line, type "Xfinity Support".
  5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
  6. An "Xfinity Support" graphic will replace the "To:" line.
  7. Type your message in the text area near the bottom of the window.
  8. Press Enter to send it.

 

You can see how to send us a direct message here,

 

How to: Direct messaging within the forum | Xfinity Community Forum   

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user_vms00n

Visitor

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1 Message

4 hours ago

Happened to me too! Their chat system said they cancelled and then I just got an email that I was billed $30. Chatted with them again today and they said they would not give me a refund. 

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XfinityShawn

Official Employee

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2.6K Messages

@user_vms00n My team can help with your billing concerns today. 

Click "Sign in" if necessary.

Click the "Direct Messaging" icon.

Click the "Start new conversion" (Pencil and paper) icon.

In the  "To:" Line, type "Xfinity Support".

As you type, a drop-down list will appear. Select "Xfinity Support" from that list.

An  "Xfinity Support" graphic will replace the  "To:" line.

Type your message in the text area near the bottom of the window.

Press Enter to send it.

 

For an example on how to send us a Direct Message, check out this link: How to: Direct messaging within the forum | Xfinity Community Forum

 

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