Skip to main content

    Support

    Offers

U
user_b63662
1st Topic
1st Reply

Visitor

 • 

3 Messages

Friday, March 4th, 2022 10:49 PM

Closed

Security pin

I’ve requested my security pin be emailed to me 4 times with no results. I need to k is why my bill went up $30 and cannot access my bill online without this pin. 

Question

 • 

Updated 

3 years ago

299

4

0

This conversation is no longer open for comments or replies and is no longer visible to community members.

XfinityRay

Official Employee

 • 

2.7K Messages

3 years ago

Hello, @user_b63662. Thanks for reaching out about the Voice Security Pin and your billing. You are right that the Voice Security Pin can restrict the billing online. We can help with both things. Have you previously set up your Voice Pin and just can't remember what it is or will this be your first time setting that up? 

0

0

user_b63662

Visitor

 • 

3 Messages

3 years ago

It’s my first time setting it up 

1

0

XfinityRay

Official Employee

 • 

2.7K Messages

Let's take this in private so I can take a further look at things, @user_b63662. I know mailing it takes a bit and want to help in any way that I can. I also want to review your billing which needs to be done in private anyway.

Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.

Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 years ago

0

XfinityRay

Official Employee

 • 

2.7K Messages

3 years ago

I know you tried to have the pin emailed but nothing has come through. Have you tried viewing it in the Xfinity My Account online (not in the app) when connected to your home internet network? This link shows how to Verify the Voice Security Pin at the Xfinity My Account website. I had to do that once as I needed it and the only option was to have it mailed to my home address. When you login in from your home connection it should pop up the process for you to set that up for the first time. Can you please look at the link and let me know if you can view it that way? -Ray

0

0

user_b63662

Visitor

 • 

3 Messages

3 years ago

I don’t have internet. I’ll try having it mailed since it obviously can’t be emailed. 

0

0

forum icon

New to the Community?

Start Here