1 Message
Seasonal service
I went into the xfinity office in Ocean City MD to request to be placed on seasonal hold internet access (29.99). I told the agent that I tried to do it online but it only offered the eight dollar email only plan and he told me that you can’t do it online for Internet but he could set it up for me. Now I find out that he set me up for the email only access and I have tried to get this corrected with Xfinity but they tell me I’m not eligible for the Internet access plan because I have an Internet only plan with 200mbps. at no time Did any employees tell me that I’m not eligible for seasonal service with an Internet only plan. I’m not even sure that’s true. I think the system is not letting them make a change because I’m already on a seasonal service and upgrades and downgrades are not allowed. I would rather get this resolved, then cancel my entire account. Any help you can provide would be appreciated.
EG
Expert
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110K Messages
1 year ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityEricB
Official Employee
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2.1K Messages
1 year ago
Hello @user_e11d7v, and thanks for reaching out with your hold concern. I would be happy to review the account, and help in any way I can.
Can you send us a direct message with your full name, name of account holder (if different), and service address please?
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon (speech bubble)
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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