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12xuser
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141 Messages

Sunday, May 4th, 2025 9:15 PM

Seasonal Hold Now $20/mo?

I am a snowbird who alternates between MN and AZ, so I have 2 Xfinity accounts. Not too long ago it was free to put an account on hold. A few years ago that changed to $8/mo. Now I see that it costs $20/mo for 20Mbps. I don't need any Internet while I'm not at a location. Is the $8/mo option no longer available? Hard to justify keeping that account open for six months at that rate.

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Updated 

8 hours ago

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EG

Expert

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110.2K Messages

1 day ago

Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance. 

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XfinityLinda

Official Employee

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1.8K Messages

1 day ago

Thank you for meeting us here in our community about our Seasonal Convenience Plan, @12xuser. We appreciate your business. We're glad to assist. You're welcome to visit Seasonal Convenience Plan with all the pricing and details for your area of the country. This requires you to sign in to your Xfinity account. Let us know if you still have questions after visiting the website.

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user_fd7397

Visitor

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2 Messages

You couldn't just answer the question? I too am wondering the sam thing.  I don't need any internet while gone for season 

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8 hours ago

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XfinityMarcos

Official Employee

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2.3K Messages

Hello user_fd7397, thank you for checking out our awesome community here on the Forum. The Seasonal Convenience Plan can be a great option if you're eligible, and you can view a walkthrough to sign up by using this 'Link'. This would be the best way to keep your account active while away. At this time, the service does only come with the 20/Mbps. Were you able to access that link to go through those self-service signs up steps? 

 

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8 hours ago

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