1 Message
Seasonal Hold - Again Charged Full Rate
We're away until July. Submitted a seasonal hold in December. Was charged full rate in January, but was issued a prorated refund when we called. It's February, and we were just charged the full amount again (plus the increase). We're traveling internationally, and cannot call customer service. Do we need to cancel our automated bill-pay? I came to this site to see if it's happened to others, and was disheartened to see so many posts with customers having the same exact issue - month after month.
Spent almost an hour on the phone with xfinity, and we were promised by a representative that this was resolved, and we'd be charged the correct amount this month. Now we have no option to call as we're at sea.
XfinityEmilyB
Official Employee
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2K Messages
1 year ago
@user_fql018 Welcome to our community forum! I don't want you worrying about your service while travelling. Thank you for bringing this concern to our attention so we can make sure you're being billed correctly and you can enjoy your time at sea.
Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Please include your name and address and I'll be happy to help.
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