New Poster
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1 Message
Seasonal Disconnect extension
Hi
I would like to extend my home phone seasonal disconnect from October 16 2020 to October 15,2021. Residing in Canada the international borders are closed indefinitely and we can not enter the USA.
My account # is
Responses
Again
Expert
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25.5K Messages
7 m ago
Unfortunately you cannot extend seasonal hold that long; there is a 270 day limit. You will have to cancel your service and turn in your equipment when you are able to return.
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ComcastTambrey
Official Employee
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2.6K Messages
7 m ago
Hello, RaymondPanasiuk. Welcome to the Xfinity Forums!
I'm sorry to hear about your situation with not being to return from Canada at this time and I hope you and the many others in similar situations will be able to all go home soon. While we would be very sad to see you go, we definitely do not want you to have to pay for a service that you can't be there to enjoy. I'd be more than happy to help close out your account and hopefully we can set you back up for service when you are able to return! Please send me a private message with your first and last name, as well as your service address so I can assist.
To send a private message, click my name "ComcastTambrey", then click "send a message".
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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