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Seasonal convenience plan no response to multiple cases
Hi,
I have reached out to two separate people at xfinity at the help center both promised follow ups within 48 hours and I have heard nothing back and I am getting frustrated. I was wondering why there was no follow up specifically for case [Edited: "Guideline Violation"].
I am trying to set up a seasonal convenience plan for the summer from May 18th (or ASAP) to Oct 18th. I reached out on the 17th/18th of May regarding this issue as well as on the 9th. I was told that I would get a response promptly but have received nothing aside from being told that my case was closed.
[Edited: "Guideline Violation"]
Help would be greatly appreciated with regards to this. I am unsure how to proceed.
[Edited: "Due to Personal Information"]
XfinityAmira
Official Employee
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4.1K Messages
11 months ago
Hello @user_uwfcse! Thanks for taking the time to reach out to our team on Forums. We value you as a customer and my team is here to support you. I am sorry to hear you have not received an updates on your ticket quite yet but rest assured, my team is here to help and can definitely check the status on this for you. To further look into this for you, please send us a Direct Message. Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message icon” (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the To line and select "Xfinity Support" from the drop-down list
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XfinityOrlandoM
Official Employee
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2K Messages
11 months ago
@user_uwfcse
Thanks for reaching out to us I'm glad we were able to address your concerns the seasonal hold plans eligibility https://www.xfinity.com/support/articles/seasonal-convenience-plan-enrollment feel free to reach out to us anytime
(edited)
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BruceW
Gold Problem Solver
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26.3K Messages
11 months ago
"inseasonal.cable.comcast.com" does not appear to be a valid host name. Did you mean https://comcastseasonal.com/?
Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.
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