seasonal convenience plan - Credit Due

Background:

• Longtime Comcast customer
• Never filed a dispute
• We travel to Florida every winter
• Our rental provides cable and internet while in Florida
• We enrolled each year (for several years) in Seasonal Convenience Plan (including Jan 15 to Apr 15, 2025)

Billing Dispute:

• Did not receive any credit during time in Florida
• Our monthly bill was approx. $332.00  less fixed monthly fees of $70.59
• Credit should be $262,41 per month for three months or $784,23

Discussions with Comcast:

• When we returned home I realized that we had not received the monthly credit
• Called on or about May 14, 2025 was told it would take 30 days to process
• June 15 no response
• Called again in July was told they were entering refund requests and I would be contacted
• No reply
• In late July Went to local Comcast office explained my problem
• They connected me to remote support on a visual call
• Again they said they would submit a refund request ticket
• Waited at Comcast for a reply – reply was that they rejected the request

They indicated the according to their records the Plan was requested on Jan 13, 2025 but cancelled on Jan 14, 2025 but make no sense based on the facts.  

In discussions with Comcast they confirmed that there was NO cable or internet usage during the period from Jan 15, 2025 to April 15, 2025

I did not cancel on Jan 14, 2025 and cannot explain why Comcast thinks it was canceled on Jan 14, 2025. However they should look to the facts and logic to determine the right course of action. They should refund the credit.