seasonal billing

how can i get this resolved without being on phone hold for hours

please give me a number to call that can solve this i have a verification code of 134709 per veronica from the cgo office

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wilmawheeler123

New Poster

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2 Messages

5 years ago

my account was suppose to go on vacation may 18 - and resume 9/14 they are still billing me at full rate could you please check on this

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Again

Expert

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32.5K Messages

5 years ago

@wilmawheeler123

Your issue has been escalated to the Comcast Team available to the Forums. A member of that team will reply to your post as quickly as they are able, so check back often.

In the meantime, please do not send a PM to an Official Employee unless requested because it is against the Forum Guidelines and the Acceptable Use Policy.

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CCTambrey

Gold Problem Solver

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3.4K Messages

5 years ago

Hello, wilmawheeler123! Welcome to the Xfinity Forums.

I totally understand what you mean about the phones, sometimes billing issues like this are a bit less tedious over text here, so I'm really glad to see you on the Forums. Please send me a private message with your first and last name, as well as your service address so I can assist.

To send a private message, click my name "ComcastTambrey", then click "send a message".

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Billing

wilmawheeler123

seasonal billing

wilmawheeler123

Again

CCTambrey

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